Direct answers. No fog.
What the product observes, what it cannot promise, and how the subscription works.
01Is mentionpop an SEO rank tracker?+
No. Traditional rank trackers observe ordered search results. mentionpop records sampled generative answers and answer-engine surfaces, which are volatile and may vary between runs.
02What does the free snapshot include?+
It captures three live observations from two category or local buyer-intent prompts across ChatGPT and Gemini, then returns mention evidence, cited domains, and one recommended action. No card is required.
03What is the difference between GEO and AEO?+
GEO tracks brand inclusion in generated recommendations. AEO tracks visibility in Google answer surfaces such as AI Overviews, featured snippets, and People Also Ask.
04Why is AEO only in Studio?+
Each AEO prompt creates several additional paid SERP observations. Keeping it in Studio protects a predictable monitoring allowance while preserving the lower Solo price.
05Can I add my agency logo?+
Yes. Add a hosted logo URL during onboarding and paid reports will use it in the client-ready weekly AI mention report.
06How often do scans run?+
The production cadence is weekly. This is frequent enough for meaningful change detection without manufacturing noisy daily movement or unnecessary API spend.
07Does mentionpop monitor Reddit, X, or social media mentions?+
No. mentionpop is not a real-time social-listening or keyword-alert service. It samples buyer-intent questions on AI answer engines and records whether those answers mention, cite, or recommend a brand.
08Which engines are included in recurring monitoring?+
Recurring GEO monitoring samples ChatGPT and Gemini. Studio adds Google AI Overviews, featured snippets, and People Also Ask. Perplexity Sonar is used for selected internal validation checks, not the default weekly monitoring allowance.
09Does mentionpop rely on third-party data providers?+
Yes. DataForSEO processes monitoring prompts and search observations, and selected validation checks may use Perplexity. Reports therefore reflect sampled provider observations rather than a guaranteed replica of every consumer interface.
10Can results be guaranteed?+
No. No provider can guarantee inclusion in changing third-party AI answers. mentionpop reports what was observed, when, where, and from which surface.
11How do I cancel?+
Contact support from the purchasing email or use the billing controls provided by Dodo Payments. Access continues through the paid billing period.